Frequently Asked Questions
Everything you need to know about your Muk Barcelona experience, from shipping to technical support.
How long does shipping take for my electronics order?
We offer express shipping across Europe. Orders within Spain typically arrive in 24-48 hours, while international shipments within the EU take 3-5 business days.
What is the warranty policy for Muk Barcelona products?
All our electronic devices come with a standard 2-year manufacturer warranty. This covers any technical defects or hardware malfunctions not caused by accidental damage.
Can I return a product if I am not satisfied?
Yes, we offer a 14-day return window. The product must be in its original packaging with all seals intact and accessories included to qualify for a full refund.
Are the payment methods secure?
Absolutely. We use SSL encryption to protect your data. We accept all major credit cards, PayPal, and local payment options like Bizum to ensure a safe checkout.
Do you provide technical support for setup?
Yes, our team of experts is available via email or live chat from Monday to Friday to help you with the initial configuration and troubleshooting of your new device.
How can I track my package?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.